Common questions, and where to go for the rest.
Where do I manage an existing booking?
Account → Orders → select the order. You can view its status, download available documents, and cancel it from there if it is still cancellable.
How do refunds work?
It depends on what you booked and whether it was already paid for — see our full Refunds & Cancellation Policy for the exact rule for each product.
I didn’t receive my verification code (OTP).
Check your registered phone/email is correct in your account, and check spam/blocked-senders for email codes. If it still does not arrive, contact support using the details below.
Is my payment real?
If this site is running in a preview/demo environment, a banner will say so on every page and no real money moves. If you do not see that banner, payments are live.